Please always re-check your order before completing it. Make sure you ordered your dress in the right color, size etc.
Since we do not have dresses in stock, we start tailoring dresses once your order has been completed. You can change or cancel your order within 48 hours. After the 48 hour period we start working on your dress, which means no opportunity to change or cancel your order.
For changing or cancelling your order you can contact us:
In case of custom ordering returning is not optional:
– custom color
– custom size
– custom designed dress
100% money back guarantee
If your item has arrived and you are not satisified with what you received, you can ship it back to us within 3 business days. We guarantee 100% money pack back on your purchase value.
Upon receiving your package the time and date are registered with the delivery service, as a result 3 business days are counted from that time and date.Once you wish to return your item please choose: DHL, DPD, Fedex or UPS Services.
Our customers will be charged for shipping and handling. We do not take responsibility for any item(s) lost during the return shipping.
Once your order is received and inspected we return your money back if:
– items must be unused and unwashed
– the original tag must be attached
– items must remain in their original condition (clean, stain-free)
Once your return has been accepted, you will receive a full refund.
Warranty on your order is not eligible for money back guarantee in case you are not satisfied with the color of your item.
In case the item you received is damaged or you received something completely different than what you ordered, please contact us within 3 days of delivery. We would like to make sure to offer you the best solution.
Thank you for understanding!